Platform
AI and human agents on one line,
one queue, one ticket
VoiceBridg replaces the helpdesk, the cloud phone system and the AI bot with one platform. Here is how a call moves through it, and what is in the box.
From call to resolution
- 01
A call comes in
The Voice Agent answers on your existing number, 24/7, in the caller's language.
- 02
The AI helps — or hands over
If it can't help, it transfers live to an available colleague's browser phone, or opens a ticket and books a callback.
- 03
Nothing is lost
The ticket carries the recording, the transcript and what the caller wanted. A person or an AI agent calls back.
- 04
Every call is scored
The Analyst Agent spots topics the agent keeps missing and drafts a fix backed by transcript excerpts.
- 05
You approve
The suggested script change waits in your Attention Inbox. Nothing goes live without your approval.
What is in the platform
Live means it is available now. Available on request means it is built and we switch it on for your account.
| Capability | Status |
|---|---|
| AI voice agent, inbound and outbound | Live |
| Website voice widget (same agent as the phone) | Live |
| One line pool and one queue for AI and humans | Live |
| Browser softphone for your teamDepends on how your phone line is connected | Live |
| Live transfer from the AI to a human | Live |
| Tickets with recording and transcript | Live |
| Callbacks by a person or an AI agent | Live |
| Call scoring, gap detection and the Attention Inbox | Live |
| Weekly persona-drift check | Live |
| Carrier-neutral: SIP trunk, Plivo, FreJun | Live |
| Compliance controls: DNC, calling windows, kill switch, audit log | Live |
| Multi-tenant white label | Live |
| AI opt-out register | Available on request |
| Caller memory | Available on request |
| Round-robin assignment | Available on request |
| Zendesk and HubSpot sync | Available on request |
Features
AI Voice Agents
AI voice agents that sound human and know your business
Learn moreSelf-Learning (Human-Approved)
Your agent learns every call. Nothing goes live without you.
Learn moreHuman Handoff & Browser Phone
Every call ends resolved, not just answered
Learn moreTickets & Callbacks
No caller falls through the cracks
Learn moreCarrier-Neutral (BYOC)
Keep your numbers and your carrier
Learn moreCall Analytics
Ask your call data anything, in plain English
Learn moreOutbound Campaigns
Outbound calling that respects the rules and remembers every promise
Learn moreWebsite Voice Widget
Put a talking agent on your website
Learn moreIntegrations
Works with the tools and numbers you already have
Learn moreWhat it replaces
Freshdesk · Ticketing
Tickets are opened by the voice AI mid-call with the recording and transcript, and closed by humans.
Compare with FreshdeskFreshcaller · Cloud phone / call centre
The browser softphone and the AI share one trunk and queue, so there's no separate phone product.
Compare with FreshcallerAircall · Cloud phone
The AI agent is part of the platform, not a metered add-on, and you keep your own carrier.
Compare with AircallTwilio · CPaaS building blocks
No engineering build: the queue, tickets, analytics and compliance controls are ready-made.
Compare with TwilioWhat is an AI-first contact centre?
It is a contact centre where an AI voice agent takes the first call and humans take over on the same line when needed. In VoiceBridg the AI and your team share one pool of lines, one queue, one ticket and one call history, so a call is never answered and then lost.
Can a helpdesk have an AI phone agent?
In VoiceBridg the AI phone agent opens the ticket itself, mid-call, with the recording and transcript. A person or an AI agent calls back, and a human closes the ticket.
What does VoiceBridg replace?
The separate helpdesk, cloud phone system, AI add-on and AI voice tool a support team usually buys. It keeps your phone numbers and your carrier.
Ready for an agent that gets smarter after every call?
Talk to our live agent now, or book a demo and we'll configure one for your use case.