Live transfer to a person
The AI picks an available colleague and hands the caller over, with a summary of what was said.
Human Handoff & Browser Phone
Every call ends resolved, not just answered
When a caller needs a person, VoiceBridg transfers the call live to an available colleague's browser phone, with a summary of the call. Your team answers and places calls in the browser, on the same line pool and queue as the AI.
What you get
Browser phone
Your team answers and places calls from the dashboard. Calls are recorded and transcribed with speakers labelled. How it connects depends on your phone line, and we confirm it for your setup.
One line pool, one fair queue
AI and humans share one pool of lines and one first-come-first-served queue, so callers wait in order.
Availability
Colleagues mark themselves available or busy, and only available people are offered the call.
Caller history
See what this customer told you before: every earlier call and ticket in one place.
Never a dead end
If nobody is free, the AI opens a ticket and schedules a callback instead of leaving the caller on hold.
Used across industries
FAQ
Human Handoff & Browser Phone: common questions
Can't find your answer? Talk to us — we reply within one business day.
Can an AI voice agent transfer a call to a human?
Yes. VoiceBridg transfers live to an available colleague's browser phone with a summary of the call. If nobody is available it opens a ticket with the recording and transcript and schedules a callback.
Do my agents need desk phones?
No. VoiceBridg includes a browser phone, so your team answers and places calls from the dashboard. How the browser phone connects depends on your telephony setup, and we confirm the path with you during onboarding.
Ready for an agent that gets smarter after every call?
Talk to our live agent now, or book a demo and we'll configure one for your use case.