The AI opens the ticket
Each ticket carries the recording, the transcript and a plain summary of what the caller needs.
Tickets & Callbacks
No caller falls through the cracks
When the AI can't resolve a call it opens a ticket with the recording, the transcript and what the caller wanted, in their own words. A person or an AI agent calls back. The AI hands a ticket back to your team, it never closes one.
What you get
Callback by a person or an AI agent
Schedule the callback for a colleague or for an AI agent, whichever fits the case.
The AI never closes a ticket
Humans close tickets. The AI can hand a ticket back to your team, but it can't mark it done.
Call back from the ticket
One click dials the customer from the browser phone.
Full history
Every call made about the ticket and every change to it, in one timeline.
Fair queue
Tickets and calls are worked in order, so nothing waits behind a newer request.
Used across industries
FAQ
Tickets & Callbacks: common questions
Can't find your answer? Talk to us — we reply within one business day.
What happens when the AI can't answer a caller?
It tells the caller a person will follow up, then opens a ticket with the recording, transcript and a summary of the request. A person or an AI agent calls back, and a human closes the ticket.
Can an AI agent make the callback?
Yes. A callback can be scheduled for a colleague or for an AI agent. The AI hands the ticket back to your team; it never closes one.
Ready for an agent that gets smarter after every call?
Talk to our live agent now, or book a demo and we'll configure one for your use case.